TERMS AND CONDITIONS of using our website

This Website Terms and Conditions will apply to all following parties

You Use Of Our Website as customer
Our Supplier Of Products And Services;
Our Contract with You.

VSLT (Visit Sri Lanka tours Private Limited) is owned and operated by Visit Sri Lanka tours private limited a company registered in England and Wales with its Registered Office at 104 Wards Roads, Ilford, IG2 7 AZ, East London. United Kingdom. (Our registered number 10682262)

Please note using our website is that you agreed to comply with all the T&C of the booking. If you do not agree to our Terms and Conditions you will not be permitted to access or use our Website.

USE OF OUR WEBSITE
Authorised Use
You may only use this Website: for your own personal use, non-commercial use only to obtain information on, check the suitability and availability of our products and services; or any other purposes of legitimately connected with purchasing our products and services.

Non-Authorised Use
You should not, access, extract, use or copy any material or information on our Website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this Website except that you may print off any individual page for your own personal use.

Ownership and Use of Material and Information on Our Website

This Website displays registered and unregistered intellectual property such as brands, designs, data, content, copyright material and trademarks, with rights in the United Kingdom and/or other countries and which belong to the VSLT

Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this Website, including (without limitation) all text,

Our Website contains links to other websites that may either be websites operated by our suppliers / operators or other information provided by relevant government authorities for the propose of travel safety, information’s published by foreign and commonwealth  office. 

These links or connections are made available so you can search for and purchase additional services, find out further information on our services and your personal travel arrangements quickly and easily and find out about the products and services which may helpful to our customer, Please note that we are not responsible for nor do we endorse the content of these websites and your access and use of these websites will be subject to the terms and conditions of those websites.

Website Facilities
We have made available various services, tools and functionality on this Website for your use. The information set out by us on these pages tells you how you can use these services, tools and functionality to find out about and book our products (as well as those provided by our selected partners), 

PACKAGE HOLIDAY BOOKING CONDITIONS
YOUR PACKAGE HOLIDAY BOOKING IS WITH VISIT SRI LANKA TOURS PVT LTD.

1.Our details
Visit Sri Lanka Tours Pvt Ltd, 104 Wards Road, Ilford, IG2 7AZ, East London, telephone number 01273 306 049 and email Email@visitsrilankatours.co.uk.

2.Your holiday booking
A booking will exist as soon as we issue our confirmation invoice. This booking is made on the terms of these booking conditions. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions.

When making your booking for your package holiday we will arrange for you to enter into  contracts with the principal(s) or other supplier(s) (e.g. tour operator/accommodation company/transport provider) that are providing your travel services, named on your confirmation(s), for whom we act as agent.  We are the package organiser, with responsibilities to you as set out in these Booking Conditions.
 
Paying for Your Holiday
When you make your booking you must pay a deposit of as per your offer letter. The balance of the price of your travel arrangements must be paid at least 14 days before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit.

3.If You Cancel Your Holiday
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows (see also the exception below):
            

 






Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign & Commonwealth Office.

4.If You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £100, and any further cost we incur in making this alteration.  You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing as soon as possible and no later than 14 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer.

5.If we cancel your booking
We reserve the right to cancel your booking. We will not cancel less than 2 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance or because the minimum number required for the package to go ahead hasn’t been reached, Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. [The minimum number required will be provided to you with the holiday description, along with the time limit for us to tell you if the package has to be cancelled[1].

If your holiday is cancelled you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value).

In the event a refund is paid to you, we will:
provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy. 
pay compensation as detailed below except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above).

           

This does not exclude you from claiming more if you are entitled to do so.

6.If we change your booking
(a) Changes to the price
 We can change your holiday price after you’ve booked, only in certain circumstances:

Changes in [the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources] [the level of taxes or fees imposed by third parties including tourist taxes,  mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 15 days of your departure.

We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel: 1) you must do so within the time period shown on your final invoice 2) 

Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

(b) Changes other than the price
It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your  change of accommodation to another of the same or higher standard, changes of vehicle.

If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below.

We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.

If you choose to accept a refund:
we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy. 
we will pay compensation as detailed below except where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

8.            Our Liability to You
You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the travel services is due to: you or another member of your party; or a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable; or unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to

a)            The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and

b)            Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions. 

You can ask for copies of the travel service contractual terms, or the international conventions, from [your contact details]. Under passenger rights law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at relevant airports and available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted.

If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.

NB this entire clause 8 does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.

9.            Protecting your money
2. We provide full financial protection for our package holidays by way of a bond held by ABTA – The Travel Association, 30 Park Street, London, SE1 9EQ, www.abta.com. You agree to accept that in the event of our insolvency ABTA may arrange for the services you have bought to continue, or for a suitable alternative to be provided at the same cost as your original booking. You also agree to accept that in circumstances where the travel service supplier provides the services you have bought, you agree to pay any outstanding sum under your contract with us to that alternative travel service provider. However, you also agree that in some cases the services will not be provided, in which case you will be entitled to make a claim under ABTA’s Scheme of Protection (or your payment card issuer where applicable) for a refund of the monies you have paid.

10.          ABTA
We are a Member of ABTA, membership number Y6734/P8329. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

11.          Complaints
If you have a complaint about any of the services included in your holiday, you must inform our resort representative or Visit Sri Lanka tours Pvt Ltd, 104 wards Road, Ilford, IG2 7AZ, East London, 01273 306 049 or Email@visitsrilankatours.co.uk without undue delay who will endeavour to put things right.

If it is not resolved locally, please follow this up as soon as possible after your return home, ideally within 28 days by writing to our Customer Services Department at [Visit Sri Lanka tours pvt Ltd, 249 Cowley Driver, Brighton, BN2 6TG,] giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking. Please also see clause 10 above on ABTA.

12.       Additional assistance
If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.

13.          Passport, Visa and Immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

14.          Excursions
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tours that you book, your contract will be with the operator of the excursion or  and not with us. We are not responsible for the provision of the excursion or tours or for anything that happens during the course of its provision by the operator.

15.          Travel Agents
EITHER All monies you pay to the travel agent are held by him on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.

OR          All monies you pay to the travel agent are held by him on our behalf at all times.

16.          Law and jurisdiction This booking is governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.


 CONTRACT: These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator/accommodation company) named on your receipt(s). We can book you a package holiday with one company or we can book the services that make up your holiday with different principals or suppliers, in which case you will have separate contracts with each of them. As agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The principal’s(s’) or supplier’s (s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. [We may organise our own packages as agent for the various travel service suppliers. In that case these Terms should be read in conjunction with our Package Holiday Booking Conditions and the Terms and Conditions of the travel service suppliers.] Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so. All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.

BOOKING DETAILS: When a booking is made all details will be read back to you. Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any special category (sensitive) information that you give to us such as details of any disabilities, or dietary and religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. Full details of our data protection policy are available upon request.

PAYMENT: You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.

CANCELLATION and AMENDMENT: Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the cancellation or amendment charge stated below.
INSURANCE:  1) Many principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance. 2) We can also offer you insurance against the financial failure of the principal(s)/ suppliers(s) of your travel arrangements. This costs only ₤x and is highly recommended where you would not otherwise be protected eg when you buy a no-frills flight.

FINANCIAL PROTECTION: All the package holidays we sell, [including those that we might organise for you], come with protection for your money. If you buy a single travel service then this might not apply. Package holidays are protected by the package organiser and we will provide you with their confirmation.This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

[If, after selecting and paying for one travel service, you book additional travel services for your trip or holiday via our company, you will NOT benefit from rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018.

Therefore, we will not be responsible for the proper performance of the individual travel services. In case of problems please contact the relevant service provider.

However, if you book any additional travel services during the same visit to or contact with our company, the travel services will become part of a linked travel arrangement. In that case we have, as required by the Package Travel and Linked Travel Arrangements Regulations 2018, protection in place to refund your payments to us for services not performed because of our insolvency. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.

We have taken out insolvency protection with (the financial protection organisation eg. ABTA – The Travel Association). You can contact (the financial protection entity eg. ABTA – The Travel Association at 30 Park Street, London, SE1 9EQ; claims@abta.co.uk;  if services are denied because of our insolvency.

Note: This insolvency protection does not cover contracts with parties other than with us, which can be performed despite our insolvency.

A copy of the Package Travel and Linked Travel Arrangements Regulations 2018 can be found at
http://www.legislation.gov.uk/uksi/2018/634/contents/made]
 
DELIVERY OF DOCUMENTS: All documents (e.g. invoices/tickets/Insurance policies) that require to be posted will be sent to you by First Class post. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to the charges stated below.

PASSPORTS, VISAS AND HEALTH: We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please note that these requirements may change between booking and departure. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

FINAL TRAVEL ARRANGEMENTS: Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

COMPLAINTS: Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact Customer Services. If the matter cannot be resolved and it involves us or another ABTA Member then you have the option to use ABTA’s ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com.
 
SERVICE CHARGES: In certain circumstances we apply a service charge for the services we provide.

 OUR SUPPLY OF PRODUCTS AND SERVICES
Normally when you purchase our products or services and book travel arrangements on our Website your agreement is with us 
and if not we will make it clear to you that Visit Sri Lanka Tours is acting as an agent for another travel provider. In addition, when you book any products or services from us, you will do so subject to full Terms and Conditions, if you book hotel / train tickets / coach and taxi service in Sri Lanka further terms and condition may apply of which imposed by those operators,

By proceeding with a booking, you acknowledge that you have read and understood all of the Conditions of Contract and agree to be bound by them. However, if you do not or cannot accept our Conditions of Contract in full, you must stop using our Website immediately. These Conditions of Contract may vary from time to time, Supplier to the supplier. By browsing this Website you accept that you are bound by the Conditions of Contract current at the time when you browse or book.

Please note that VSLT  may provide accommodation, transport from a wide range of third party suppliers and accommodation providers and carriers including railways. Coaches / taxi provision of these arrangements will be subject to the terms and conditions of each provider or carrier as part of your Conditions of Contract with us (either as agent for the provider or carrier or as part of our holiday package.

 As you can see on our website travel related services such as Trains / Bus / coaches and taxi  are supplied by our selected service providers and are available for you to purchase through our own websites the supply of these products and services to you shall be subject to the terms and conditions of each service provider and not us. You can find information on most of these suppliers and their services on our website . We are unable to list all of the supplier's and their terms and conditions here but you will be able to find the terms and conditions or conditions of carriage for these suppliers on their own web sites - you will need to have read them carefully before you book and/or travel. If you are unable to find these then please contact us.

YOUR INFORMATION
All details provided by you or collected when you use this Website will be used to process your booking in accordance with our Privacy policy; we will not store or pass your information to any third parties, unless only requested by relevant authorities for investigation propose to protects you / buyer identity,  eg credit card company / PayPal

GENERAL
These terms and conditions do not affect your statutory rights.

Updates and Changes
We may remove or make changes to the products, information, content, materials, tools and features on this Website at any time without without notice. We also reserve the right to immediately terminate or suspend your use of or access to this Website at any time and without notice, if we consider that you have breached any of our Terms and Conditions. We may also change or modify all of or any parts of our Terms and Conditions at any time and such changes or modifications shall be effective immediately upon their publication. You should review these regularly to ensure you are familiar with the most up to date version. Browsing and continuing to access or use our Website constitutes your acceptance of the updated terms and conditions and you agree to  bound by the updated terms and conditions.

Disclaimer
To the maximum extent permitted by law, we disclaim all warranties, whether express or implied by statute, custom or usage relating to the information contained in this Website and we shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from this website, or from any interruption or delay in accessing this Website.

Governing Law
This Website has been designed for use within the United Kingdom. By accessing this Website you are agreeing that the Courts of England will deal with any disputes which may arise between you and us, and that English law shall be the applicable law.

Booking Terms and Conditions
We (VSLT) can book your complete Sri Lankan holiday or part that suit you from accommodations / private transfer / meals /airport transfer (Taxi) / coaches and Train tickets or much more but not air travel either international or domestic

Depending on which product or products you choose to book, your terms and conditions will vary therefore please refer to the relevant product(s) terms and conditions you intent to purchase.

OUR AGREEMENT WITH YOU 
We are trading from 249 Cowley Drive, Woodingdean, Brighton, BN2 6TG, East Sussex, UK, having is registered Office: 104 Wards Road, Ilford. Greater LONDON, IG2 7AZ. Our agreement with you set out to indicate what you can legally expect from our package holidays, therefore we kindly advise you to carefully read our terms and condition of package holiday bookings

Booking made with us 
Regardless whether you book as individual or group we will only able to deal with lead person, who will receive all the correspondence from us and can only be discussed any  amendment, cancellation or any other relevant matters regards to your booking, we have right to ask your personal details to verify your identity before disclosing any personal / travel details. You must be minimum 18 years old at the time of booking. You should take full responsibility of accuracy if personal details or any other information provided for yourself and others (If you are booking as Lead person of the group travel) failure of such could result of disrupting your travel plan / not been able to travel, in the event of such no refund will be awarded. All the traveller's must have valid document to board on trains / buses/ to collect your valid travel documents

In addition, if your holiday includes a train ride/ taxi transfer, you are also responsible for (a) notifying us prior to the time of booking of any personal circumstances which required special assistance with reduced mobility.

In addition, if you have booked airport transfer with us, you should take full responsibility of notifying us (where possible) if your flight is delayed or canceled, failure to do so will treat as no show and will apply 100% cancellation fee.

While we are doing everything we can do to keep our customer's safety, it is a condition of booking with us that you and all your team members, including infants and children, are adequately insured on holiday. Any children in your group must be supervised at all the time ,Any person who is under 18 years old must be accompanied by an adult on his or her journey. While you are using third party facilities (accommodation, trains, coaches or taxis) you must take full responsibility of your health and safer and follow all applied health and safety policies as per the service provider, in the event any personal injuries / loss or damage to your belongs this should address directly with your service provider while you are at their premises, we will not take any liability of your lost / damaged using such services,

There may be other restrictions and conditions regards to your health and safety, you should fully comply with their policies and procedure during stay/ travel / using attractions or any other activities you intent to undertake not limited to but including, walking, hiking, climbing, swimming, traveling.

Once you booked with us, we will confirm the booking and then will set aside your chosen accommodation, holiday or transport for you. We may not be able to confirm some of or all of our ground arrangements straight away (requested accommodation, tours / transfer etc). In these occasions we may issue a confirmation Invoice. However, a contract for arrangements that have not been confirmed on that invoice will only be made when we have sent you written confirmation that those additional arrangements have been completed.

In some occasions there will some change to any of the details discussed at the time of booking, before the Confirmation Invoice is issued, we will notify you promptly of any new or changed details, including but not limited to accommodations, transport we will do everything possible to replace your product / service life for life where possible, in such event we will notify you immediately,

If any detail on the confirmation / invoice is not correct, tell us immediately. If there is an obvious error on the documents / Invoice we reserve the right to correct it as soon as we become aware of it,

all fares and prices we advertise on our product / services are accurate at the date published, but we reserve the right to change any of those without prior notice. But the service you have booked and confirmed will remain unchanged

If you have booked and have paid advance payment to your product and service, and decide to cancel we have right to apply cancellation fee as set out on relaven table. accommodation cancellation fee can be vary between 50 to 100%, train travel can be  up to 100% , while coaches and taxis 15 to 50% fare published and administration charge and any relevant travel agent’s commission is included within these amounts.

If any of the costs detailed above decrease before your departure date, you will not be entitled to a price reduction. Same time if any increased of price of the products / service you have booked; you will not be asked pay any increased cost will be borne by us.

Should you instruct your financial institute e;g; credit/debit card company / PayPal to “charge back” any payment(s) properly due from you in respect of your booking, we will charge you any associated costs. We further reserve the right to cancel your booking and/or take legal action against you for all outstanding payment(s). 

In the event of we have to cancel your booking due to the unavailability or any other matters relating to our third party operators, We aim to provide best suitable product/holiday/service unless otherwise you will be entitled for full refund. But if you have not paid full price on time, we may cancel your holiday / transport booking and cancellation administration fee apply.

We may also cancel your / group holiday / coach service when there are not enough people booked and we have notified you of the minimum number required. In these circumstances we’ll let you know best available alternative unless otherwise you will be entitle for full refund.

(In the even above circumstances, we will not pay any compensations for your lost which you may arrange any connection service with our holiday / transfer service / trains / Coaches or taxi.

If the any third party services you have booked cancel or disrupted severely,
If you book any public transport from our website to travel in Sri Lanka e;g Trains / buses there services are beyond our control, we only act as agent to get your tickets reserved and we do not play any part of their operation / service and those are out of our control therefore in the even any disruption to the service that you have booked, you must follow their advise on the ground for replacement service or apply refund at the station, follow the instruction of the booking, 

If we have acted as agent to reserve your ticket and have provide you with tickets/ passed booking details to you, then at this point we consider as we have fulfil our service to you.

In the event of any unforeseen circumstances including but not limited to, cancellation, delay, natural disaster, public unrest or industrial strike, terrorism activities,  you should comply with operators terms and conditions of the booking, and if you are entitled for any claim, you should obtain/ apply claim directly form operator while you are there, we VSLT will not be liable to compensation / refund for your inconvenience, or will not be able to arrange any alternative arrangement, if you do not agreed with these Terms and conditions you should NOT book any public transport service from our website.

If we have to change your holiday / transport service
we have no intention of changing your holiday / transport service unless we have to

because our holidays are planned in advance, we sometimes do need to make some changes due the changes of availability / supplier or change of law, in the event of such we reserve the right to do this at any time.

We will inform you about any important changes when you book or by in writing If you have already booked, we will let you know as soon as we can, if there is time before your holiday start.  Trains / Coaches timings shown by us are for guidance only and may change occasionally,

Trains / Coaches
If we are unable to provide a seat that you have paid for, we will refund the amount you have paid fully. Your Invoice will show the latest planned timings departure. Your actual train/bus/coach timings will be shown on your ticket (including any M-ticket), which you should check carefully as soon as you receive received or collect your original ticket and contact us immediately if you require any clarification,

Contacting us after the travel date / time, we will not be able to help you nor will entitle for the refund

Supply of train tickets
These Terms and Conditions (which incorporate our Privacy Policy and Usage Policy) set out the terms of our contract with you in relation to our supply of any ticket that you intent to purchase using the Booking Service. If you do not agree with these terms, you must not use the Booking Service.

Your train journey The train operating companies with whom you booked tickets through this Booking Service are responsible to you in respect of the provision of the train journey you have booked. All bookings made through the Booking Service are subject to the Sri Lankan Railway  Conditions of Carriage (explained below) and any specific restrictions imposed by the relevant train operator.  Visit Sri Lanka tour is therefore not responsible for any delays, cancellations, or other disruptions to train services and we do not set any of the terms and conditions, including eligibility for refunds, of the various ticket types.

Third party services: You can buy third party products and services, other than train tickets via the Booking Service. When you make such a booking via the Booking Service, and your preferred product or service is available, the contract for such third party services (for example, Train tickets or hotel bookings, coach tickets) will be between the relevant supplier and you. We are not a party to any such contractual relationship and you should read the terms and conditions applicable to such third party services carefully. Each third party product and service has its own price independent of any other products or services booked at the same time.

Booking multiply train / coach journeys with us
Please note that all the bookings are treated as individual journey (even though you have sent more than one legs (route, journey) together in one order, all the available route/journeys will be process and only unavailable legs will be refunded) as our booking service does not reflect true availability from service provider, therefore we do not take any bookings for connecting journeys.

Please note If you have send us more one train tickets request (there is no guarantee of that all those journeys are available but any available journey(s) will be secured and cannot be changed or cancel due to the unavailability of other journey’s. If you are not agreed with above, please do not use our booking system and source alternative.

Fares
By default this Booking Service provides details of trains and fares which represent the fastest published journey times on the date and at the times selected. In some cases there may be cheaper fares available on other operators' routes or at off-peak times, or unreserved seats, We quote prices for, and are able to sell the vast majority of point-to-point train tickets. We shall not be obliged to sell tickets to or reserve a seat for, a person or persons who we have reason to believe may be intending to use it, or the proposed method of payment, fraudulently. You acknowledge that you will be financially responsible for any bookings which are made through the Booking Service using your account details and for all reasonable and foreseeable losses which we suffer as a result of your breach of these terms or your negligence when using the Booking Service (including where you deliberately or negligently let others use your account)

Sri Lankan Railway,

Condition of Carriages: The Sri Lankan Railway (http://www.railway.gov.lk/) Conditions of Carriage (as updated from time to time) sets out the minimum level of service you are entitled to expect in relation to your train journey. View the http://www.railway.gov.lk/  , http://www.rajadhani.lk/schedules_ rates.htm  ,www.exporail.lk/  Where the rights set out  of Carriage are extended or restricted by the train operating companies with whom you may book tickets through this Booking Service, details of these extensions or restrictions will be provided to you with your journey summary prior to purchase.  Sri Lankan Railway of Carriage entitles Customers to the same levels of compensation or refund entitlements regardless of where they purchase their ticket.

Issue of tickets: Some tickets have limited availability. Although we check availability before quoting the fares, we cannot guarantee the availability of such tickets until you confirm the details of your journey immediately prior to payment.  We take all reasonable measures to ensure that the times and fares quoted on our Booking Service are correct. However, despite our efforts, we cannot guarantee that all of the information on our Booking Service (including times and fares) is correct, as our source data is provided from a third party railway  information provider. Where we become aware of an error, we will take reasonable measures to rectify it. If you have purchased tickets which are subject to an error, we will contact you as soon possible. When we have confirmed your booking by email to your registered email address, we will fulfil your tickets to you using the fulfilment method ( text/email) you selected when you made your booking. Please check your tickets when you receive them. If you believe that the tickets we have sent you and do not meet the information you provided at the time of booking through our Booking Service, please contact us. 

Passport - ID for collection
You must ensure that you are in possession of Passport that you have used to book the tickets on. If you cannot produce a valid (same passport that you have provided during the booking) ID which you used to book the tickets? you will not be able collect  your tickets , you will not be able to amend / changed your passport details once the booking is completed,, You must ensure that you are in possession of the tickets booked before you board the train or if you cannot produce valid ticket for the class of accommodation and service that you are using, you will have to pay the appropriate fare on the train and a penalty fare may also be payable. the train operating company and the ticket inspector reserve the right to refuse to accept your ticket to the extent that it is unsatisfactorily displayed or to the extent that we or they have reason to suspect that a fraudulent use of booking confirmation, transfer to a different person, or other abuse or reproductions, copies or counterfeits of any ticket are in circulation.

Getting your tickets:

We offer a range of methods to get your tickets. Reference number to collect your tickets at the counter/  M-tickets, deliver to your hotel etc, The particular options offer for your booking may differ depending on various factors, including ticket type, train operator, method of purchase.  You must obtain/ validate your tickets prior to boarding.

Collecting tickets at the station: 

For many bookings we allow you to collect tickets from a range of stations. You must allow sufficient time to collect your tickets before boarding the train. You must have your ticket collection reference, and (unless stated otherwise) the ID / Passport used to make the purchase as identification. You should provide same passport / ID to collect your ticket, You should note any special collection instructions given during the booking process, for example the station opening hours. If you are unable to collect your tickets (for example due to the ticket machine(s) being out of service) then you should contact the station staff for further assistance, all the M tickets / the paper tickets denote passenger ID/Passport number and passengers must carry one of the following ID to collect paper ticket at the counter prior to boarding on train and as per SLR lead passenger must accompany the rest of the passengers throughout the journey. E-Tickets are non-transferable and you must ensure that no one else is able to obtain and/or print a copy of your ticket. If tickets have been booked for more than one passenger, all passengers should travel together and the passenger who booked the tickets must carry identification in their name.
 
Night trains
We only book 1st /2nd and 3rd class sleeperette (some carriages with Reclinable seats ( We do not take any booking for  Berths due to the reported poor hygiene standard )  
In addition our T&C all the train tickets are subject to the the Sri Lankan Railway terms and conditions
 
CANCELLATIONS
Order placed to travel within 30 days of booking - Changes /Cancellations / Refunds
PLEASE NOTE THAT SRI LANKAN RAILWAY DO NOT ACCEPT ANY CANCELLATIONS / REFUND OR DATE / TIME /CLASS CHANGES. Therefore once you send us your booking, no refund/cancellation allowed. Please read the full terms and conditions of booking below. if you haven't received emails form us in timely manner (within 48hrs of placing your order) then please check your spam folder or contact us minimum  24 hrs prior to your journey enabling us to help you , contacting us after the travel date/train journey  does not qualify for any refund or cancellation and will treat as no-show, therefore if you have any concern about the tickets that you have booked ? you must contact us prior to your train journey, 
 
Order placed for more than 32 days in advance - Changes, cancellations and refunds:

If you have placed your order more than 32 days prior to travel date and now its under 32 days and have received your booking confirmation . please note that once the booking is confirmed – tickets are non-refundable / tickets can not be changed or cancelled. ​(We) Visit Sri Lanka tours CAN NOT refund  or cancel your tickets for the bookings which has been already completed  (We are only third party booking company and do not play any role of managing / operating the railway) therefore according to the T&C of the train company, these tickets are non-refundable, Please allow our emails to your inbox. if you haven't received emails form us in timely manner (within 30 days of your travel date) then please check your spam folder or contact us minimum 2 days prior to your travel date enabling us to help you , contacting us after the travel date  does not qualify for any refund or cancellation and will treat as no-show, therefore, if you have any concern about the tickets that you have booked?  you must contact us prior to your travel date. 

Cancellation / Refund /Amendment for the advance booking, before completing your booking (bookings waiting to process)
If you have send your booking request in advance we will do the needful to place your booking in order to secure your booking as soon as reservation open, if you have changed your mind before we completing your booking and wish to change the destination / train/class etc, we can amend your booking request at any time without any fee, BUT if you wish to cancel your booking completely then this will be subject to 30% administration charge been applied, this is to cover the cost involved for admin works.​

Compensation and Refunds for delayed or cancelled journeys:                                                                                                                       
If the service on which you have booked to travel is cancelled or severely disrupted due to the any events which are beyond our control, you may be entitled to Partially compensation or a refund in accordance with Sri Lankan Railway terms & condition,  you must claim your refund at the station or contact directly Sri Lanka Railway. In the event of you have no access to the station or ticket counter to collect your ticket, you must collect your tickets from nearest Mobitel centre and apply refund at the station, as soon as they resume their service. above policy apply to any events which are are listed below.

We Visit Sri Lanka tours' will not accept any liability for delay, cancellation or disruption (including but not limited to  industrial dispute, natural disaster) to any service you may have booked with us (http://www.railway.gov.lk/), If you disagreed with any of above terms and conditions , please do Not use our services , those conditions / policy are set by train operators not by us (VSLT).

Important Note – Events Beyond Our Control 
The Events beyond our control include but are not limited to:  riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural disasters, fire, health risks and unavoidable and unforeseeable technical problems with public transport (Trains / Buses) for reasons beyond our control or that of our suppliers; closed or congested railway stations or potential severe weather conditions, and any other similar events. Such a circumstance no refund or cancellation possible from us VSLT,

Fares:
Fares are depend on the type of train / class set by Sri Lankan Railway and booking fees (e.g. 
(1st class £10-£15) (2nd Class £10-£14) (3rd Class £10 -£13) -Fares mentioned is in GBP and must be paid in GBP, 

Fares are including: 1-Ticket (s) 2 -Booking fee of two sub agencies, (Ourself (Visit Sri Lanka Tours) and Mobitel Company in Sri Lanka) 3 -20% Service charge.

Why two sub agencies?
A-Sri Lankan Railway operator does not offer any online booking facility 
B-Mobitel Company has sub contract with railway to operate / sale online tickets on railway behalf and add 17% service charge 
C-Cost the phone bill (s) to customer when they call to make the booking, 
D- Customer should have Mobitel network mobile with credit to call charges and to the tickets value. 
E-Visit Sri Lanka tour used Mobitel SL from overseas to make the booking on our customer’s behalf. 

Visit Sri Lanka tours pay for following cost/charges before making any profit. 
1- Train ticket(s) fare set by SLR
2-17% service charge to Mobitel SL 
3-Mobile call charges to Mobitel SL (cost depend on the time taken to complete the your tickets over the phone) 
5-Currency exchange cost Therefore no refund or cancellation possible once booking is completed, in the event of disruptions to the service you have booked, as under refund/cancellations policy you might be eligible ( Decision of Sri Lanka railway)  to claim the refund of just value of  the ticket(s) - this must be claim at the train station only – YOU CAN NOT REQUEST REFUND ONLINE OR LATER.

Please note that fares are including tickets price + service charge + our booking fee and other costs involved to process your tickets, which means fares are higher than the actual (SLR) ticket price. you can buy base price ticket (s) over the counter at the station. All our bookings come with reserved seats (including 3rd class).

Insurance:

You must obtain appropriate Travel Insurance prior to travel; we (Visit Sri Lanka tours UK Limited) do not provide any insurance for your loss during, prior, or after train journey.

Liability Disclaimer: 

We will use reasonable care and skill to carry out the ticket retailing services contained in the Booking Service within a reasonable time, in accordance with these terms. We do not make any other promises and no other promises shall apply in respect of the information, products, and/or services contained on the Booking Service. Please note that we are not responsible for any loss or damage which you suffer in relation to the provision of transport services under tickets purchased through the Booking Service (including any delays, cancellation or disruption to train services). Sri Lankan Railway Conditions of Carriage and any further terms and conditions imposed by the relevant train operating company will apply to any transport services provided to you in accordance with tickets booked through the Booking Service, and you should read such terms and conditions carefully.
  
Other terms: Effect Train Tickets Booking
We VSLT or Sr Lanka Railway may change these terms from time to time. When we do so, we will publish the new version on the Website. Each new version will take effect from the time it is first published on the Website, and from then on will apply to you. However, any changes will not affect existing terms accepted by you when making a reservation or purchase through this Booking Service. When you use the Booking Service,
 
We will ask you to confirm your acceptance to the most up-to-date version of these terms and conditions whenever you make a booking. If you do not agree to any changes we make to these terms and conditions, you must stop using the Booking Service. These terms are intended by us to set out the whole agreement between us and you and any prior communications between us are not included in this agreement. We recommend that you read them carefully to protect your own interests. If you do not think they set out the whole agreement between us, please make sure you ask for any additional terms to be put in writing prior to making any transaction. In that way we can avoid any problems surrounding what you expect us to do.
 
We cannot accept any liability for any reliance placed by you on any statement or representation on this Train Booking Service, whether made by us or a third party, except to the extent a statement or representation on this Booking Service is made negligently by us. If any of these terms are found to be invalid by a court or at law then the remainder of these terms shall continue to apply to the extent that they still make sense without the unenforceable term(s). The prices quoted on this Booking Service are in pounds sterling. If you choose to pay for your ticket using a foreign credit or debit card, you will be responsible for the exchange rate and you are advised that changes to your ticket or refunds may be affected by such exchange rate. You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these terms or your use of this Train Booking Service. Neither you nor we intend any third party to be able to enforce any of these terms pursuant to the Contracts Third Parties.

If you have any Complain
We will take all reasonable care to make sure that all the product and service meet our published standard. paid and accepted by you using our booking service, but some time its inevitable, if service or product you have purchased fall behind the standard agreed due to our mistake, (made by VSLT staff)  we will refund your fare fully, but you must contact customer service team and report it, ideally on same day enabling us to resolve the matter as smooth as possible to minimise disruption to your holiday, if this is not possible, then you should report the matter no later than 72 hrs of the event. any issues report after that will be extremely difficult to investigate with third party service provider. if the disruption due to the even beyond our control unfortunately we will not be able to award any compensation or refund. 

If your complain against any public transport in Sri Lanka which have helped you with reserving tickets, you should resolve this with authorities who provide you the service not with us.

Please note standard of service / facilities health and safety are much lower in Sri Lanka compare UK standard therefore you should consider before purchasing any public service from our website in Sri Lanka.

If you still have any complaint, we will do our best resolve any complaints you may have. We are UK registered travel agent and bound by England and wales court of law

Our Responsibility - Your Holiday 
We will arrange for you to receive the travel services that make up the holiday that you choose and that we confirm. These services will be provided either directly by us or through independent suppliers contracted by us. While we are taking every step towards your safety, however if you are using public transports (Trains / Buses/coaches) we will not take any responsibilities for your injuries or lose while using such a service,

Taxi / airport transfers – in you suffer any injuries due to unavoidable circumstance during transfer, you must follow staff instruction to report such even to local authorities / Police at the time of the event, which will enable to have necessary recorded document to make any claim from your travel insurance, if ignore to report any such event    we will not be able to helps you with any claim.

All our holiday only included, accommodations, breakfast and private and public transport therefore any activities you participate will not part of your holiday and if you suffer any injured, falls ill or death while taking part in an activity which is not directly provided by us, hence we will not liable for any expenses as result of such a event which is beyond our control,   

You must take appropriate travel insurance policy from UK to cover such expense and legal cost.

Excursions during package holidays
during holiday we may introduce you to our reputable third party supplies of excursions

Or other local services, if you chose to use them and enter into contract with them for such activities / services, you contract will be with that supplier directly, we act only as an (non paid) agent and therefore would have no liability for the quality performance of any health and safety matters.

Our terms and condition policy will NOT apply for any excursion you under take therefore you should directly agree with service provider of their service conditions and payments,

Excursions Only
Excursions offered on our website only refer to the transport and accommodations from / to your hotel, but we will introduce you to our reputable third party supplies of excursions or other local services, if you chose use them and enter into contract with them for such activities / services, your contract will be with that supplier directly, we act only as an (non-paid) agent and therefore would have no liability for the proper performance of any health and safety matters

If you wish to cancel your booking - tour package
Please note that some hotel accommodations are non refundable, if we have confirmed your booking we may have paid non-refundable deposit against to your accommodation therefore cancellation fee will be depend on the product and service you have booked, please check with us at the time of your booking for further details, any package holidays cancellation please refer to below table.

Train tickets,
If you request to cancel your train booking after booking has been completed (or less than 32 days to travel date), cancellation fee is 100% (no refund or changes possible)

If you request to cancel your train booking before (32 days prior to travel date) we complete your tickets, the 30% administration charge apply.

Taxi / Airport transfer / multiple days transport service
If you wish to cancel you airport transfer, excursion / taxi / Multiple days transport service or any transfer service you have booked below administration fee apply

If you wish to cancel any product or service you have booked, you must contact us as soon as possible. Emailing us requesting cancel your product(s) / service you wish to cancel. We aim to process your cancellation within 7 days of receiving your request (T&C applied) and you can expect to receive refund (if there is refund allowed) back to same card you have paid from, please note that we will not be able send your  refund to any other bank/person than where the payment has been made from.

Train tickets process times can be varied based on train operators / time of the year and other factors involve to complete the booking, most of the train are available 30 days prior to travel date but sometime due to the unavoidable circumstances (beyond our control)  this can be  a week prior to your travel date. We will process your booking as soon as the booking system in open and contact you immediate to confirm your booking,  if you haven’t received your booking confirmation by then please contact us email@visitsrilankatours.co.uk  or 01273 306 049 we will be more than happy to help you.

Coach Tickets - your coach tickets process time can be varied depend on the route, this can be between a month to a week prior to your travel date.  if you haven’t received your booking confirmation by then please contact us email@visitsrilankatours.co.uk  or 01273 306 049 we will be more than happy to help you.

Taxi booking – your taxi booking will be confirm writhing 24 to 48hrs of receiving your booking, if you haven’t received your booking confirmation by then please contact us email@visitsrilankatours.co.uk  or 01273 306 049 we will be more than happy to help you.

To cover the administration cost of processing your cancellation, and to compensate us for the risk that we may not be able to resell your product /service, we’ll make a cancellation charge on the scale shown above.

If you need to complaint
You must inform us without delay, taking into account the circumstances of the case, of any lack of conformity which you perceive during the performance of the travel services included in the package travel contract.

If you have a complaint during stay, you must immediately notify the supplier of the service in question such as hotel manager / driver /guide, If they are unable to resolve the problem, you should contact us straight away by phone/email and we will endeavour to assist. If you are still not satisfied then you must write to Customer relation Manager within 14 days

Conduct
We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behavior is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other travellers or our staff at risk or danger, on the telephone, in writing or in person.

As a result of your behavior during any stage of your holiday including on, transfer, in any accommodation, we reserve the right to make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result, including but not limited to repairing or replacing property lost, damaged or destroyed by you, (ii) compensating any passenger, staff or agent affected by your actions and 

Your Accommodation 
Any accommodation we arranged for you must only be used by those people named on your booking. You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay. These charges must be met by you and may have to be paid locally. 

Your transport
Any transport service we arranged  for you must only be used by those people named on your booking. You are not allowed to share the vehicle or let anyone else to use, you are responsible for the any damage caused to vehicle its contain during your transportation, these charges must be met by you and have to be paid locally.

Visit Sri Lanka Tours

 01273 306 049

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